CX Management Training - Shop Head and Shift Leader: Key roles in middle management

Workshop director and team leader as middle managers, they play a very important role in the work. Their task is not only to communicate decisions at the top, but also to ensure that these decisions are effectively implemented at the shop floor level and to oversee the smooth running of daily production activities. On March 27, 2024, CX Manager Zhang held a training meeting and invited workshop directors and team leaders from the carburetor production shop to participate. The theme of the meeting is the practical knowledge of enterprise management, and the topic of the meeting is the training and management of enterprise talents. The content of the meeting is summarized in the following seven points:

1. Attitude determines success:

This means that the attitude of managers not only affects their own work performance, but also directly affects the work attitude and efficiency of subordinates. A positive, conscientious attitude will motivate team members to work better, which is why managers need to lead by example and show the best professional attitude.

2. Positioning of leaders and managers:

Clarifying roles is a must. Leaders make decisions at the strategic level, while managers are more concerned with the implementation and monitoring of strategies. Middle managers need to understand their position and take responsibility for it.

3. Responsibilities of managers:

Middle managers need to act as advisors to leaders, providing advice and feedback, and ensuring that work is done. They also need to monitor and check that the implementation of the system is in place, and identify and resolve problems in a timely manner.

4. Go to the site:

As a manager, you need to often go to the production line to directly observe and understand the actual situation of the work. Only by personally experiencing and understanding the production process can we better find problems and form effective improvement measures.

5. Attach importance to training and team building:

It is recommended to improve the management skills of managers and team cohesion by organizing professional lectures, training and team building activities. Regular training can help employees and managers update their knowledge and improve their skills.

6. Establish good communication channels:

Facilitate communication between superiors and subordinates, as well as between peers, to ensure a smooth flow of information. Good communication helps managers get feedback faster and make adjustments accordingly.

7. System implementation and continuous improvement:

Establish clear work indicators and systems, and track and inspect the implementation. Continuous improvement of work processes and systems to improve work efficiency and product quality.

Through the study and practice of these concepts, workshop directors and team leaders can manage the enterprise and employees more effectively, thus promoting the implementation of the company's overall goals and strategies.

In short, workshop directors and team leaders play a pivotal role in the enterprise. They should not only bear the command of the top, but also pay attention to the needs of grassroots employees, use their professional quality and management experience to achieve harmony and stability in the workshop, and contribute to the long-term development of the enterprise.

Fuding Innovative Power Equipment Co., Ltd., founded in 2004, is mainly engaged in general-purpose gasoline engine carburetors (GX160, GX200 ......) (diaphragm carburetors and float carburetors) (generator sets, farm machines, go-karts, lawn mowers, water pumps, chain saw machines). Now the company covers an area of 6,0000 square meters, with fixed assets of 200 million yuan and 208 employees.